FAQ

Q

Which insurance companies do we work with?

Allston Collision Center works with every major auto insurance company. It can be difficult to navigate the insurance world, but our General Manager has 30+ years of experience, and uses all of his accumulated knowledge to serve our customers best interests.


Q

What type of cars do we work on?

Allston Collision Center is equipped to work on all makes and models. We have relationships with every parts vendor in the country, which means if the part is available Allston Collision Center can order it. We pride ourselves on sourcing the best auto parts available in order to restore your vehicle to pre-accident condition.


Q

What makes our auto body shop superior?

Customer Service. Allston Collision Center is unequivocally the best at customer service. Our attention to detail, quality control and customer safety are unparalleled. We do our absolute best to answer every phone call during our open hours, we check all our vehicles before releasing them to the customer and we stand behind our work. There is a reason that we are considered to be one of the best auto body shops in Boston.


Q

What type of paint do we use?

Allston Collision Center uses waterborne paints. Waterborne paint uses water instead of solvents. Many major auto manufacturers have been using waterborne paints since 2006. When the technology became available to us, and we realized we would still serve the needs of our customers, we switched to the more GREEN technology and sustainable auto body services.


Q

What type of parts do we use?

Allston Collision Center uses various types of parts (OEM, aftermarket or used). This is determined by individual insurance company requirements as well as customer requests. We discuss with the customer, on a case-by-case basis, what the insurance company has determined we use and then, with the guidance of our Appraiser, it is decided what is best for a particular vehicle.


Q

Do we guarantee our work?

All automotive work that Allston Collision Center has performed is guaranteed until you sell the vehicle. Now, how many auto body shops in Boston can make a promise like that?


Q

Is this the right auto body shop for me?

Allston Collision Center is an award-winning Boston auto body shop, with expertise in green automotive repair practices and servicing all makes and models including aluminum auto body vehicles like Tesla.